Find answers to your questions
What do I do if...
A booking is missing from the calendar
I can’t see all of the guest’s details in a booking
I want to check if a guest received the SMS / emails I send from Vreasy
Someone on my staff is not receiving all tasks
I want to see if a guest ORDERED a Splendid Service
Onboarding to Booking.com
June Product Updates
New Fees Tab
Payment tab improvements and updates
See your portal emails in Vreasy
Arrival and departure bundles in forms have been improved
June product and usability updates
August Product Updates
Configure Your Tax Rates
Credit Card Fees
Payment Tab Improvements
Navigation and product improvements
How to Manage Taxes
How to change an existing tax rate
How to set up a default tax rate
How to program a change to your tax rate
Managing Payment Items
How to set up a new payment item
How to edit an existing payment item
How to remove a Payment Item
Tourist Tax FAQs
How do I add a tourist tax for a city?
How do I assign a tourist tax to a property?
How do I add a tourist tax for a booking?
How do I edit the price of an existing tourist tax for a future booking?
October product updates
Update to the TripAdvisor Ical
Updates and Improvements
New Languages and Currencies
You can now unlock payment items created by a channel partner, unless a transaction has already been made
Get Started with Vreasy
Reading the Calendar: Colours & Icons
Manage Bookings from the Calendar
How to manage your messages and automations
Downloading your property information from Airbnb
How do I create a group of properties?
How do I add properties to an existing group?
How do I remove a property from a group?
How do I delete a group?
How do I edit the name of a group?
HomeAway: Post-Onboarding Phase
What is the Cloud?
What are the advantages of the Branded Cloud?
How will guests book from a Branded Cloud?
Can I cancel a booking coming from a Branded Cloud?
How can the guest cancel a booking from the Branded Cloud?
Guest Communication: Message Templates
How do I create a message template?
What is a macro?
Get the FULL MACRO LIST
How can I preview a message template?
How can I send a manual message to the guest?
Guest Communication: Forms
Managing & Sending Forms
Roles & Permissions
ETA and ETD Functionality
How to Add your Profile Picture
Can I see messages from my guests in Vreasy?
The 3 Stages of Guest Communication
Who can see the notes I add to a booking?
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